OBJECTIVE:

EXPERIENCE:

8/2006 - 2/2016

Industry: Business Services - Other

Customer service/Warehouse/Delivery driver

Utilized knowledge of electrical products and services to assist with direct sales at counter area. Assisted with inventory management in receiving area of warehouse. Acted as member of Bin Locator team responsible for review and improvement of warehouse processes. Delivered material to customers at jobsites in a timely manner.

2/2004 - 7/2006

Industry: Electronics, Components, and Semiconductor Mfg

Manufacturing Associate/ Lead

Assisted with training new employees and acted as Lead Associate in Lithography area.

Utilized expertise and trouble shooting skills to maintain proper functioning of equipment used to produce semi-conductor wafers in Lithography area. Worked closely with Process Sustainers and Engineers in my area to resolve any problems and ensure continual improvements in production.Successfully completed all training programs, received certifications on all tools in my area and achieved Skilled status within a two year period. Assisted in training new associates. Acted as Lead Associate for Lithography area and performed all duties associated with the role such as ensuring optimal wafer production and efficient tool usage.

4/1996 - 1/2003

Industry: Banking

Customer Service/Official Check Specialist

Customer service/Sales experience

Assisted internal and external customers with general and complex account related issues via the telephone. Cross-sold products and services to customers.Processed Official Check requests on closed retail accounts for entire footprint of First Union/Wachovia. Processed Affidavit of Lost Instrument and Partial Withdrawal requests for Certificate Of Deposit accounts. Assisted internal and external customers with general and complex Official Check issues.

4/1994 - 4/1996

Industry: Restaurant/Food Services

In-Store Associate/Delivery Person

Ensured completeness and accuracy of phone orders and delivered food to customers in a timely,courteous manner.

8/1989 - 4/1994

Industry: Retail

Courtesy Clerk/Cashier

Provided consistent, quality customer service.

EDUCATION:

9/1992 - 5/1996

Bachelor's Degree

Graduated from V.C.U with Bachelor's degree in Sociology with a 3.6 GPA.

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level